Last updated: 24 June 2025
Bond and Coyne Associates Ltd (“we”, “us”, “our”) operates the website bondandcoyne.co.uk (the “Site”). We are registered in England & Wales under company number 05230566, with our registered office at Studio 3, Chester House, 1 Brixton Road, London SW9 6DE. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller of any personal information you provide. Questions about this notice can be sent to digital@bondandcoyne.co.uk or by post to Data Protection, Studio 3, Chester House, 1 Brixton Road, London SW9 6DE.
We collect only two categories of information:
1. Email address (and, if you choose to provide it, your name).
You give us this information when you sign up for updates or contact us directly. We use it solely to respond to your enquiry or to send the communications you have requested.
2. Technical and usage data gathered through Google Analytics 4 (GA4).
GA4 records anonymised IP addresses, device type, browser version, approximate geographic region, referring site, pages visited, time spent on each page and other standard event metrics (e.g. clicks, scroll depth). These data help us understand how visitors use the Site so we can improve performance and content. GA4 is configured to remove the last octet of your IP address before storage, and we do not attempt to identify individual users from these logs.We do not collect phone numbers, postal addresses, account log-ins or special-category data, nor do we knowingly collect information about children under 13. If you believe we have received such data in error, please email digital@bondandcoyne.co.uk so we can delete it.
We use personal data to provide and improve our services, to respond to enquiries, to maintain the security and integrity of the Site, and, where you have given clear consent, to send you marketing communications. Our legal bases for processing are one or more of: performance of a contract with you, our legitimate interest in operating a reliable and secure website, compliance with a legal obligation, or your explicit consent, which you may withdraw at any time.
We do not sell your information. We share it only with carefully selected third-party providers that help us run the Site or deliver our services (for example, hosting companies, analytics platforms, email-marketing tools and payment processors). Each partner acts solely on our instructions, is bound by contract to keep your data confidential, and must implement appropriate security safeguards. Where a partner is located outside the UK or European Economic Area, we ensure an adequate level of protection by relying on UK adequacy regulations, the UK International Data Transfer Agreement or Standard Contractual Clauses, or, if none of those mechanisms applies, your explicit consent.
The Site uses cookies and local-storage technologies to remember preferences, measure performance and protect against malicious activity. Essential cookies are set automatically because the Site cannot function without them. Analytics and marketing cookies are set only if you click “Accept” on the banner displayed when you first visit. Your browser also lets you delete or block cookies, although doing so may affect how the Site works.
We keep personal data only for as long as necessary. Account information is removed twenty-four months after you close your account. Financial records are stored for seven years to meet statutory requirements. Web-server logs that contain IP addresses are retained for up to ninety days and then anonymised. Marketing-consent records are stored until you withdraw consent and for up to two additional years so we can demonstrate compliance. When retention periods expire, data is securely erased or irreversibly anonymised.
You have the right to request access to the personal data we hold about you, to ask us to rectify inaccurate or incomplete information, to request erasure or restriction of processing, to object to certain uses of your data, and to receive a portable copy in a structured, commonly used format. Where we rely on consent you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, email digital@bondandcoyne.co.uk. We will respond within one calendar month. If you are dissatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
We protect your data with industry-standard safeguards, including TLS encryption, role-based access controls, regular security testing and staff training. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
We may update this notice from time to time to reflect legal, technical or business changes. If the updates are material, we will highlight them on the Site or notify you by email. The revised policy takes effect once posted.
For questions, requests or complaints about this policy or our handling of your personal data, email digital@bondandcoyne.co.uk or write to Data Protection, Studio 3, Chester House, 1 Brixton Road, London SW9 6DE.